Frequently Asked Questions (FAQ)

🛒 Orders

Can I change or cancel my order afterwards?

As long as your order has not yet shipped, we will try to allow changes or cancellations. Please contact us as soon as possible at info@afram.shop. As a consumer you also have a 14-day right of withdrawal from receipt of the goods.

How can I contact you?

You can reach us by e-mail at info@afram.shop or by phone at +49 179 7589096 (Monday to Saturday, 10:00–19:00).

Where is your company located?

Afro American Hair & Cosmetic Shop – Viossi Madja, Pferseer Straße 10, 86150 Augsburg, Germany.

💳 Payment

Which payment methods do you accept?

We accept Visa, Mastercard, PayPal, Klarna, Sofortüberweisung, Apple Pay and Google Pay.

Is the payment process secure?

Yes. Payments are processed encrypted via the respective payment providers.

📦 Shipping

How much does shipping cost?

Within Germany, shipping costs 4.95 €. From an order value of 39.99 € we ship free of charge.

How quickly is my order shipped?

Orders received and paid on weekdays before 1:00 PM are usually shipped the same working day via DHL. Delivery takes 1–3 working days.

Do you ship internationally?

We currently ship exclusively within Germany. Shipping outside Europe is not possible at this time.

Can I track my shipment?

Yes. After shipping you automatically receive an e-mail with your DHL tracking number, so you can follow your delivery online at any time.

🔄 Returns & Complaints

What should I do about a complaint?

If an item arrives damaged or faulty, please contact our customer service at info@afram.shop. Where possible, send us photos of the affected item – we will take care of a solution as quickly as possible.

How do refunds work?

After we receive and check your return, we refund the amount via the original payment method. Return shipping costs are borne by the customer, unless there is a statutory warranty or justified complaint. For opened, sealed hygiene items the right of withdrawal may be void.