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Continue ShoppingAnswers to the most common questions about ordering, payment, shipping and returns.
🛒 Orders
As long as your order has not yet shipped, we will try to allow changes or cancellations. Please contact us as soon as possible at info@afram.shop. As a consumer you also have a 14-day right of withdrawal from receipt of the goods.
You can reach us by e-mail at info@afram.shop or by phone at +49 179 7589096 (Monday to Saturday, 10:00–19:00).
Afro American Hair & Cosmetic Shop – Viossi Madja, Pferseer Straße 10, 86150 Augsburg, Germany.
💳 Payment
We accept Visa, Mastercard, PayPal, Klarna, Sofortüberweisung, Apple Pay and Google Pay.
Yes. Payments are processed encrypted via the respective payment providers.
📦 Shipping
Within Germany, shipping costs 4.95 €. From an order value of 39.99 € we ship free of charge.
Orders received and paid on weekdays before 1:00 PM are usually shipped the same working day via DHL. Delivery takes 1–3 working days.
We currently ship exclusively within Germany. Shipping outside Europe is not possible at this time.
Yes. After shipping you automatically receive an e-mail with your DHL tracking number, so you can follow your delivery online at any time.
🔄 Returns & Complaints
If an item arrives damaged or faulty, please contact our customer service at info@afram.shop. Where possible, send us photos of the affected item – we will take care of a solution as quickly as possible.
After we receive and check your return, we refund the amount via the original payment method. Return shipping costs are borne by the customer, unless there is a statutory warranty or justified complaint. For opened, sealed hygiene items the right of withdrawal may be void.